Terms of service

Last updated: 2026-05-16. Questions: hello@lumauna.app.

1. Agreement

By creating a Lumauna account or using the platform you accept these terms. If you're signing up on behalf of an organisation, you confirm you're authorised to bind that organisation. Lumauna is operated by Luma Una Ltd, a company registered in England and Wales.

2. Service

Lumauna provides a multi-tenant SaaS platform for trades, inspection, and field-service businesses. The platform includes the Lead → Quote → Job → Invoice pipeline plus supporting modules.

3. Subscription & billing

Subscriptions are billed monthly in advance against the chosen tier. Usage-priced add-ons are billed in arrears. Taxes, sales tax, VAT, or equivalent local levies are added where required by law in your jurisdiction. We'll notify you before any price change.

4. Acceptable use

• No illegal content; no infringing content.
• No probing platform infrastructure for vulnerabilities outside an authorised disclosure programme.
• No use of the platform to spam end users or send bulk unsolicited communications. You must comply with applicable consumer-protection and anti-spam laws (UK PECR, EU ePrivacy, CAN-SPAM, TCPA in the US, LGPD/CDC in Brazil, etc.).
• No use of the LLM features to generate disallowed content as defined by the underlying provider.
• No use of the platform in violation of any applicable export-control or sanctions regime.

5. Tenant data ownership

You own the data you upload. We hold it as a processor (or service provider / operator, depending on the applicable law) under the terms of our privacy policy and Data Processing Addendum. You can export at any time via Settings → Export.

6. Termination

Either party can terminate for convenience with 30 days notice. We keep your data accessible for 30 days after termination, after which it's deleted from primary storage and (within the rolling backup window) from backups.

7. Warranties & consumer rights

Except as required by mandatory law (including UK and EU consumer protection law, US implied warranties where they cannot be disclaimed, and LGPD/CDC consumer rights in Brazil), the service is provided "as is". Nothing in these terms limits or excludes any non-waivable consumer right available to you under the law of your jurisdiction.

8. Liability

To the extent permitted by law, our aggregate liability for any 12-month period is capped at the fees you paid for that period. Nothing in these terms limits liability that cannot be limited under applicable law (e.g. for death, personal injury, or fraud).

9. Changes

Material changes are emailed to the billing contact at least 30 days before taking effect.

10. Governing law & disputes

These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer-protection law in your country of residence grants you the right to bring proceedings in your local courts and have your local law apply (e.g. EU consumers under Article 18 Brussels I bis, UK consumers under the Consumer Rights Act 2015, US state consumers, Brazilian consumers under the CDC). Nothing in these terms displaces those rights.